Professional IT Services
and network architecture
installation and configuration
updates, and antivirus protection
access and e-mail provision
Client case study:
France-based multinational investment bank
Client needs: The Tokyo office of this world-class corporate and investment bank required experienced IT professionals in Japan to complement in-house Help Desk staff. At the same time, client headquarters in Paris insisted that the Tokyo office keep administration and HR costs to a minimum.
Solution: Joho Technology consultants proposed a contract outsourcing solution, and provided three fulltime, on-site Help Desk Engineers, who would provide application, network, and desktop support as needed. This team would also be responsible for user support and regular maintenance updates. In addition to these tasks, these engineers participate in move and change projects and workstation standardization and rebuilding.
Results: Users in the client's Tokyo office enjoy the same level of support and maintenance as their counterparts in Paris, while the Tokyo-based organization saves on HR administration overhead. Joho Technology provides staff to meet client requirements, and can supplement on-site services with specialized support whenever necessary.
Other Client Success Stories
Small and medium business
1. Client Assessment
Written report of findings
2. Solution Design
Additional vendor/system recommendations
Service Level Agreement (SLA)
Presentation of candidates
Staff orientation and training
Scheduling and project management
4. Upkeep and Reporting
Ongoing staff training
Client change orders and modifications
New staff/technology additions