Professional IT Services
PC installation
and network architecture
installation and configuration

Maintenance, security
updates, and antivirus protection
Corporate Internet
access and e-mail provision

Client case study:
France-based multinational investment bank

Client needs: The Tokyo office of this world-class corporate and investment bank required experienced IT professionals in Japan to complement in-house Help Desk staff. At the same time, client headquarters in Paris insisted that the Tokyo office keep administration and HR costs to a minimum.

Solution: Joho Technology consultants proposed a contract outsourcing solution, and provided three fulltime, on-site Help Desk Engineers, who would provide application, network, and desktop support as needed. This team would also be responsible for user support and regular maintenance updates. In addition to these tasks, these engineers participate in move and change projects and workstation standardization and rebuilding.

Results: Users in the client's Tokyo office enjoy the same level of support and maintenance as their counterparts in Paris, while the Tokyo-based organization saves on HR administration overhead. Joho Technology provides staff to meet client requirements, and can supplement on-site services with specialized support whenever necessary.

Other Client Success Stories
Small and medium business
Multidivisional firm

Professional IT services >>
Contract outsourcing

Primary benefits
No HR management costs
No training costs
Purchase only the level of support you require
Access to additional assets/support on demand

The Joho Approach

1. Client Assessment
Jobsite/task requirements
Budget/financing considerations
Written report of findings

2. Solution Design
Staffing/support level
Additional vendor/system recommendations
Service Level Agreement (SLA)

3. Implementation
Presentation of candidates
Staff orientation and training
Scheduling and project management
Payroll/benefits administration

4. Upkeep and Reporting
Ongoing staff training
Client change orders and modifications
New staff/technology additions
Summary reporting

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