Professional IT Services
PC installation
and network architecture
Contract outsourcing
Maintenance, security
updates, and antivirus protection
Corporate Internet
access and e-mail provision

Client case study:
Coping with rapid growth

Client needs: Growing rapidly with its new entity in Japan, this health and beauty products marketing organization was having difficulties scaling its technology to meet the increasing demand for its products. Their PC-based PBX was failing on a regular basis and would be unavailable, essentially stopping all phone traffic in or out of their call center. Their network, which consisted of two separate Windows NT domains, was inherently unstable. When it failed, all incoming fax orders were unable to be processed and staff were idled.

Solution: Joho Technology engineers stabilized the network and developed a detailed analysis of the system. Joho Technology consultants then worked with the US headquarters to recommend rebuilding critical servers, replacing the PBX and phone sets with Nortel equipment, implementing a new Cisco VLAN, and redesigning the wide area network to reduce carrier charges. Three redundant fiber optic lines were laid in to replace an overworked system of 60 individual phone lines with fax modems. An advanced OCR system was implemented to automate reception and processing of fax orders.

Results: Robust system design produced significant downtime reduction. The volume of work accomplished (order processing and registration processing combined) increased by 46.5% over the six month period following the new enhancements, while personnel man-hours increased by only 4.6%. Taken together, the call center demonstrated increased productivity of 40.1%.

Other Client Success Stories
International branch office
Small and medium business
Multidivisional firm

Professional IT services >>
Server/router installation
and configuration

Primary benefits
Turnkey solution
No need for in-house system administration staff
No training costs
Solution scaled to suit your needs
Quality, industry-standard hardware
Fully documented

The Joho Approach

1. Client Assessment
Jobsite/task requirements
Budget/financing considerations
Written report of findings

2. Solution Design
Research latest products
Prepare quotations
Hardware/software support requirements
Additional vendor/system recommendations
Service Level Agreement (SLA)

3. Implementation
Installation and configuration of new equipment
Software updating and testing
Security and performance optimization
Installation of backup systems
Full documentation

4. Upkeep and Reporting
Security and performance monitoring
Antivirus and bugfix updates
Upgrades and maintenance
New user additions/deletions
Tape backup checking
Maintenance log

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